Global Privacy Policy

1. Scope and accountability

This policy applies to Top Expert Local websites, accounts, marketplaces, directories, lead services, communications and related products. Top Expert Local is accountable for personal information under applicable law and designates a Privacy Officer to oversee the privacy program.

2. Information we collect

We may collect account identifiers, contact details, business and professional profile information, service requests, general location, communications, reviews, transaction information, device and security data, consent choices, and information supplied when exercising privacy rights. We do not intentionally publish a requester's private email, telephone number, exact street address or precise residential coordinates on public lead pages.

3. Purposes and legal bases

We use information to provide accounts and marketplace functions, publish authorized directory content, match requests with providers, process payments, prevent fraud, secure the service, communicate about transactions, comply with law, establish or defend legal claims, and improve the service. Depending on jurisdiction, processing may rely on contract, legal obligation, legitimate interests, consent, or another lawful basis.

4. Lead marketplace privacy

Public lead pages display only service details and a privacy-safe general location. Contact details are made available only through authorized platform workflows, such as an approved assignment or successfully settled claim. Users must not include highly sensitive information in public descriptions.

5. Sharing

We may disclose information to authorized providers, payment processors, hosting and security vendors, professional advisers, regulators, law enforcement where legally required, and parties to a legitimate corporate transaction. Service providers are expected to process information only for authorized purposes and under appropriate safeguards.

6. International transfers

Information may be processed outside the country where it was collected. Where required, we use recognized transfer mechanisms and contractual, organizational and technical safeguards. Users may contact us for information about applicable safeguards.

7. Retention

We keep personal information only as long as reasonably necessary for the stated purposes, legal obligations, dispute resolution, security and enforcement. We then delete, de-identify or anonymize it, subject to legal holds and backup-management procedures.

8. Your rights

Depending on location, you may have rights to be informed, access, correct, delete, restrict or object to processing, obtain portability, withdraw consent, opt out of sale, sharing or targeted advertising, appeal a decision, and complain to a regulator. Submit requests electronically through our privacy request form. We may verify identity and may retain information where an exception applies.

9. Cookies and tracking

Strictly necessary technologies operate to provide security, sessions and requested functions. Optional preference, analytics and marketing technologies are disabled until permitted where consent is required. Choices may be changed at any time through Cookie Preferences. We recognize Global Privacy Control signals for applicable opt-out purposes.

10. Security and incidents

We use role-based access, least privilege, encryption where appropriate, secure development, monitoring, backups and incident-response procedures. No system is risk-free. Where required, affected persons and regulators will be notified of qualifying breaches.

11. Children

The general marketplace is not directed to children. Users must be old enough to enter a binding contract in their jurisdiction. We do not knowingly collect children's information without a valid legal basis and required parental authorization.

12. Changes

Material changes are versioned with an effective date. Where required, we provide notice or obtain renewed consent.

Privacy and legal contact: Privacy Officer, Top Expert Local. Use the privacy request form or the support contact published on this website.

Mandatory rights that cannot lawfully be waived remain in effect. Questions may be sent to support@topexpertlocal.com.